FAQS

Below are some questions we are frequently asked relating to our products and bathroom renovations, if your question is not there, please contact us on 02 9417 7977 or get in touch via our website for a quick response!

I’ve changed my mind, do you refund or exchange?
Sorry we do not exchange or refund for change of mind but if an item is out of stock or faulty we will provide a full refund.
Can I collect an item from a store or warehouse?
Yes you can come to collect your item from our store or warehouse but please call ahead on 02 9417 7977 to ensure we have your purchase packed and ready for collection
How long will delivery take?
Delivery to most Metro areas should take around 5 working days but please note this is only an estimate as any delays with the courier is beyond our control.
Do your products come with warranties?
Tapware 7 years, everything else 5years
What if the product I want is out of stock?
Please contact us as we may have the item or back order or we can advise you of a similar item you may be interested in.

Renovations FAQ’s

What bathroom renovation areas do you cover?
We cover renovations all around the Sydney metropolitan areas as well as regional areas around NSW within a reasonable distance to Sydney CBD, please contact us with your address if unsure.
Do you provide free quotes for bathroom renovation services?
Yes 100%! All of our quotes are completely free and there are no obligations unless you are happy with our service and quote.
How much can I expect a bathroom renovation to cost?
It’s hard to say because every project has different needs but please be assured we will do our best to get you the best outcomes to suit your budget, get in touch with us to find out more.
Do I have to be on site during the renovation?
Not unless you want to be, any keys given to us will be kept in a locked box and returned to you upon project completion and handover.
How long does it all take?
Depending on the size of the renovation, it is advisable to allow roughly 2 weeks for the project to complete, we will discuss a realistic time frame with you before project commencement.